Contact information
DOSTANA CONTACT US
Effective Date: [Launch Date]
At Dostana, we are committed to providing timely and reliable customer support. If you have any questions regarding your order, products, returns, exchanges, refunds, shipping, or any other enquiry, our support team will be happy to assist you.
2.Customer Support
Email 📧 contactdostana@gmail.com We aim to respond to all customer enquiries as soon as reasonably possible. Response times may vary depending on enquiry volume, weekends, and public holidays.
3.Business Address
Dostana Vijay Bagh New Colony, Neemrana, Kotputli–Behror, Rajasthan – 301705, India
4.Customer Support Hours
Monday – Saturday 10:00 AM – 6:00 PM (IST) Closed on Sundays and notified public holidays.
5.Contact Us For
You may contact us regarding:
● Order Status
● Shipping Enquiries
● Delivery Issues
● Returns
● Exchanges
● Refunds
● Product Information
● Size Assistance
● Payment Issues
● Technical Website Issues
● General Enquiries
● Feedback & Suggestions
6.Response Time
While we strive to respond promptly, estimated response times are:
● General Enquiries: Within 24–48 business hours
● Order Related Queries: Within 24 business hours
● Return & Refund Requests: Within 2–5 business days
● Shipping Related Queries: Subject to courier verification timelines
These timelines are estimates and may vary depending on the nature of the request.
7.Before Contacting Us
To help us assist you efficiently, please include:
● Your Full Name
● Order Number (if applicable)
● Registered Email Address
● Mobile Number
● A clear description of your query
● Relevant photographs or screenshots (where applicable)
Providing complete information helps us resolve your request more efficiently.
8.Customer Conduct
We are committed to treating every customer with respect and expect the same courtesy in return. We reserve the right to refuse or discontinue communication that contains abusive, threatening, discriminatory, fraudulent, or unlawful behaviour, without affecting any rights available under applicable law.
9.Legal & Privacy
Any personal information shared while contacting us will be handled in accordance with our Privacy Policy and applicable laws.
10.Stay Connected
You may also connect with Dostana through our official social media channels, where applicable. For order-specific matters, we recommend contacting us through our official support email to ensure proper assistance and record-keeping.