Terms of service

Acceptance of Terms

 Welcome to Dostana. These Terms of Service ("Terms") govern your access to and use of the Dostana website, products, and services. By accessing our website, browsing our products, creating an account, or placing an order, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. About Dostana

Dostana is an Indian clothing brand offering apparel and related products through its official online store. Customer Support Email: contactdostana@gmail.com Business Address: Vijay Bagh New Colony, Neemrana, Kotputli–Behror, Rajasthan – 301705, India

 3. Eligibility

To use our website:

 ● You should be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.

 ● You must provide accurate and complete information while placing an order.

 ● You agree not to impersonate another person or provide false information.

 4. Products and Availability

We strive to display products, colours, descriptions, and sizes as accurately as possible. However:

● Product colours may vary slightly depending on your screen or device.

 ● Availability of products is subject to stock and operational constraints.

 ● We reserve the right to discontinue or modify products without prior notice.

 5. Pricing

● All prices displayed on the website are in Indian Rupees (INR).

● Prices may change without prior notice.

● Any applicable taxes and shipping charges will be shown during checkout where applicable. 

6. Orders

 After placing an order:

 ● You will receive an order confirmation.

● Order confirmation does not necessarily constitute acceptance of the order.

 ● We reserve the right to cancel or refuse any order in situations including:

 1. Suspected fraud

 2. Pricing errors

 3. Product unavailability

4. Violation of these Terms

 5. Legal or operational reasons

 6. If an order is cancelled after payment, any eligible refund will be processed in accordance with our Refund Policy.

7. Payment

Payments may be processed through secure third-party payment service providers. Dostana does not store your complete debit card, credit card, UPI PIN, or banking credentials. Customers are responsible for ensuring that payment information provided is accurate and authorized.

 8. Shipping

 Shipping timelines are estimates and may vary depending on:

● Customer location

 ● Courier operations

● Weather conditions

 ● Public holidays

● Events beyond our reasonable control

Detailed shipping information is available in our Shipping Policy.

 9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds shall be governed by our separate Return & Refund Policy. By placing an order, you agree to the applicable return and exchange conditions.

10. Customer Responsibilities

Customers agree to:

● Provide accurate delivery information.

● Use the website lawfully.

● Not interfere with website operations.

● Not attempt unauthorized access.

● Not misuse promotional offers.

● Not engage in fraudulent transactions. 

11. Intellectual Property

Unless otherwise stated, all content available on the Dostana website, including but not limited to: 

● Logos

● Brand name

● Product photographs

● Graphics

● Website design

● Videos

● Text

● Creative content

is owned by or licensed to Dostana and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission.

12. User Content and Reviews

 If you voluntarily submit reviews, ratings, photographs, comments, or other content to Dostana, you represent that:

● The content is accurate and does not violate any applicable law or third-party rights.

● The content is not false, misleading, defamatory, abusive, obscene, or unlawful.

● You own the rights to the content or have permission to share it.

By submitting such content, you grant Dostana a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish such content for purposes including customer communication, website display, and marketing, unless you specifically request its removal where legally applicable.

 13. Artificial Intelligence (AI) Content

 Dostana may use artificial intelligence (AI) tools to assist in the creation of product concepts, artwork, marketing materials, product descriptions, or social media content. Where AI-assisted content is used, Dostana makes reasonable efforts to ensure that the final content is reviewed before publication. Nothing in this clause transfers ownership of Dostana's original creative work or intellectual property.

14. Intellectual Property Infringement

 If you believe that any content available on our website infringes your intellectual property rights, please contact us with sufficient details at: contactdostana@gmail.com We will review such requests and take appropriate action where required by applicable law.

 15. Disclaimer of Warranties

 Our website and services are provided on an "as available" and "as is" basis. While we strive to provide accurate information and reliable service, we do not guarantee that:

● the website will always be uninterrupted or error-free,

● all information will always be complete or current,

● technical issues will never occur.

Nothing in these Terms excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Dostana shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. Nothing in these Terms limits liability where such limitation is prohibited under applicable law, including liability that cannot legally be excluded. 

17. Force Majeure

Dostana shall not be responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to:

● Natural disasters

● Floods

● Fire

● Pandemic

● Government restrictions

● Internet outages

● Cyber incidents

● Transportation disruptions

● Labour disputes

We will make reasonable efforts to resume normal operations as soon as practicable. 

18. Suspension or Termination

 We reserve the right to suspend or terminate access to our website or refuse orders where reasonably necessary, including where:

● fraudulent activity is suspected,

● these Terms are materially violated,

● required by law,

● necessary to protect our customers, business, or systems.

 19. Third-Party Services

Our website may integrate with third-party services such as payment gateways, logistics providers, or social media platforms. These services operate under their own terms and privacy policies. Dostana is not responsible for the independent policies or actions of such third parties.

 20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction in Rajasthan, India, unless otherwise required by applicable law. 

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or services. Updated Terms will become effective from the date they are published on our website. Your continued use of our website after such updates constitutes acceptance of the revised Terms. 

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

 23. Contact Us

For questions regarding these Terms of Service, please contact: Dostana

Email: contactdostana@gmail.com

 Business Address: Vijay Bagh New Colony, Neemrana, Kotputli–Behror, Rajasthan – 301705, India