Shipping policy
1.Overview
Thank you for shopping with Dostana.
This Shipping Policy explains how orders are processed, dispatched, shipped, and delivered when you purchase products through our official website. By placing an order with Dostana, you agree to the terms of this Shipping Policy.
2. Shipping Locations
Currently, Dostana ships products only within India. We may expand our shipping services to international destinations in the future. Any such expansion will be updated on our website
3. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order. As our products are manufactured and fulfilled through trusted third-party partners, processing times may vary depending on:
● Product availability
● Manufacturing requirements
● Quality inspection
● Order volume
● Public holidays
● Operational circumstances
Orders are generally processed within 1–3 business days, unless otherwise communicated.
4. Shipping Time
After dispatch, delivery timelines depend on your location and the courier partner. Estimated delivery time is generally:
● Metro Cities: 3–7 business days
● Other Locations: 5–10 business days
● Remote Areas: Delivery may take additional time.
These timelines are estimates only and are not guaranteed
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment is completed. From time to time, Dostana may offer free shipping promotions subject to specific terms and conditions.
6. Order Tracking
Once your order has been dispatched, you will receive available tracking details through your registered email address, mobile number, or other communication channels supported by our store. Tracking updates depend on the courier partner and may take some time to appear after dispatch.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Dostana shall not be responsible for delays, failed deliveries, or additional charges resulting from:
● Incorrect address
● Incomplete address
● Incorrect PIN code
● Incorrect contact information
● Customer unavailable at the delivery location
If an order is returned due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
8. Delivery Delays
Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
● Weather conditions
● Public holidays
● Government restrictions
● Courier delays
● Transportation disruptions
● Natural disasters
● High order volumes
● Technical issues
We appreciate your patience in such situations.
9. Failed Delivery Attempts
Courier partners may make multiple delivery attempts according to their internal policies. If delivery cannot be completed due to customer unavailability or incorrect address information, the shipment may be returned to us. In such cases, additional shipping charges may apply for re-shipment where permitted.
10. Lost Shipments
If your order is confirmed as lost during transit by the courier partner, please contact us at contactdostana@gmail.com. Upon verification with the courier partner, Dostana will work with you to provide an appropriate resolution, which may include a replacement product or a refund, depending on the circumstances and product availability.
11. Damaged Shipments
If your order arrives with visible damage to the packaging or product, please notify us within 48 hours of delivery. To help us investigate your request, you may be asked to provide:
● Your Order Number
● Photographs of the outer packaging
● Photographs of the product
● A brief description of the issue
Each claim will be reviewed individually, and where appropriate, a replacement, exchange, or refund will be provided in accordance with our Return, Refund & Exchange Policy.
12. Partial Shipments
In certain situations, products from the same order may be shipped separately due to inventory availability, operational requirements, or fulfilment processes. Where this occurs, customers will not be charged additional shipping fees unless clearly disclosed before purchase.
13. Delivery Confirmation
An order shall generally be considered delivered once it has been marked as delivered by the courier partner at the shipping address provided by the customer. Customers are encouraged to review the shipment promptly after delivery and report any issues within the timeframes specified in our policies.
14. Risk and Ownership
Ownership of the product transfers to the customer upon successful delivery and receipt of full payment. However, if a shipment is confirmed as lost or damaged in transit before delivery, Dostana will work with the customer to resolve the matter in accordance with this Policy and applicable law.
15. force majeure
Delivery timelines may be affected by events beyond our reasonable control, including but not limited to:
● Natural disasters
● Floods
● Fire
● Pandemic
● Government actions or restrictions
● Strikes
● Transportation disruptions
● Internet or technical failures
● Other unforeseen circumstances
Dostana shall not be responsible for delays caused solely by such events but will make reasonable efforts to keep customers informed.
16. Changes to This Shipping Policy
Dostana reserves the right to modify or update this Shipping Policy at any time. Any changes will become effective from the date they are published on our official website.
17. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact: Dostana Email: contactdostana@gmail.com Business Address: Vijay Bagh New Colony, Neemrana, Kotputli–Behror, Rajasthan – 301705, India
18. Consumer Rights
Nothing in this Shipping Policy is intended to limit or waive any rights available to consumers under applicable Indian law. Where any provision of this Policy conflicts with mandatory legal requirements, the applicable law shall prevail to the extent of such conflict.
19. Entire Shipping Policy
This Shipping Policy forms an integral part of the legal policies governing purchases made through the Dostana website and should be read together with our: Privacy Policy Terms of Service Return, Refund & Exchange Policy