Privacy policy
1. Introduction
Welcome to Dostana ("Dostana", "we", "our", or "us").
At Dostana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, protect, and manage your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
We believe that trust is built through transparency. This Privacy Policy has been designed to help you understand what information we collect, why we collect it, how we use it, and the choices available to you regarding your personal information.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
- This Privacy Policy applies to:
- Visitors of our website
- Customers purchasing our products
- Individuals contacting our customer support
- Users subscribing to newsletters or promotional communications (where applicable)
- Individuals interacting with Dostana through social media or other official communication channels
This Privacy Policy applies only to information collected by Dostana and does not govern third-party websites, applications, payment providers, logistics partners, or other external services that may be linked from our website.
3. Who We Are
Brand Name - Dostana
Business Address- Vijay Bagh New Colony, Neemrana, Kotputli–Behror, Rajasthan – 301705, India
Customer Support Email contactdostana@gmail.com
Website (To be updated after domain registration)
4. Our Privacy Principles
Dostana is committed to following these principles while handling customer information:
- We collect only the information reasonably necessary to provide our products and services.
- We use personal information only for legitimate business purposes.
- We do not sell customers' personal information.
- We implement reasonable safeguards to help protect customer information.
- We respect applicable privacy laws and continuously improve our privacy practices as our business evolves.
5. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
A. Personal Information
When placing an order or contacting us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Shipping Address
- Billing Address (if applicable)
B. Order Information
When you purchase from Dostana, we may collect:
- Order Number
- Products Purchased
- Quantity
- Size Selection
- Order Value
- Order Status
- Delivery Information
- Refund or Exchange Requests
C. Device & Technical Information
When you visit our website, certain technical information may be collected automatically by Shopify or technologies supporting our online store, such as:
- IP Address
- Browser Type
- Device Type
- Operating System
- Language Preferences
- Time Zone
- Pages Visited
- Session Information
- Website Usage Information
- Cookies and Similar Technologies
D. Communications
If you contact us through email, contact forms, or customer support, we may collect:
- Messages
- Attachments
- Customer Queries
- Feedback
- Reviews
- Complaint Details
E. Social Media Interactions
If you voluntarily interact with Dostana through platforms such as Instagram or other official social media channels, we may receive information that you choose to make available to us, including public profile details, comments, direct messages, or content that you tag or share with our official accounts.
6. Why We Collect Your Information
We collect and process your personal information only for lawful and legitimate business purposes, including but not limited to:
- Creating and managing your customer account (where applicable)
- Processing and fulfilling your orders
- Delivering products to your specified address
- Processing payments and refunds
- Managing exchanges, returns, and cancellations
- Sending order confirmations and shipping updates
- Responding to your enquiries and customer support requests
- Improving our products, website functionality, and customer experience
- Detecting and preventing fraudulent or unauthorized activities
- Maintaining business records and complying with applicable legal obligations
We do not collect personal information that is unnecessary for providing our products or services.
7. Consent
By using our website, placing an order, submitting information through our forms, or contacting us, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.
Where required by applicable law, we may seek your separate consent before:
- Sending promotional emails
- Sending marketing communications through messaging platforms
- Using optional cookies or analytics technologies
- Collecting information for purposes beyond order fulfilment
You may withdraw your consent at any time by contacting us at:
contactdostana@gmail.com
Withdrawal of consent will not affect processing that was lawfully carried out before such withdrawal.
8. How We Use Your Information
Your information may be used to:
- Verify your identity where necessary
- Process and fulfil orders
- Coordinate deliveries
- Communicate order updates
- Process returns, exchanges, and refunds
- Respond to customer service requests
- Improve website performance
- Improve customer experience
- Maintain internal records
- Detect suspicious or fraudulent activity
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing additional notice where required.
9. Sharing of Personal Information
To operate our business efficiently, we may share limited personal information with trusted third-party service providers only where necessary.
These may include:
Shopify
Our online store is powered by Shopify, which provides the e-commerce platform used to process orders and operate our website.
Payment Service Providers
Payments may be processed through trusted payment gateways selected by Dostana.
Such providers may process payment-related information securely in accordance with their own privacy practices.
Dostana does not store your complete debit card, credit card, UPI PIN, or banking credentials.
Shipping & Logistics Partners
To deliver your orders, we may share only the information necessary with our logistics partners, including:
- Name
- Delivery Address
- Mobile Number
- Order Details
This information is shared solely for order fulfilment.
Legal Authorities
We may disclose personal information where required:
- To comply with applicable law
- To respond to lawful requests from government authorities
- To protect our legal rights
- To prevent fraud or illegal activities
- To enforce our Terms of Service
10. Data Security
We take reasonable technical and organisational measures to help protect your personal information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Unauthorized disclosure
Our security measures may include:
- Secure Shopify infrastructure
- Password-protected administrative access
- Restricted internal access to customer information
- Secure payment processing through authorized payment providers
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete your orders
- Provide customer support
- Process refunds or exchanges
- Maintain accounting and business records
- Comply with applicable legal obligations
- Resolve disputes
- Enforce our legal agreements
Once the information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal business practices.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, maintain website functionality, understand user interactions, and enhance our services.
Cookies may be used for purposes including:
- Maintaining your shopping cart
- Remembering your preferences
- Improving website performance
- Understanding website traffic and usage patterns
- Enhancing security and preventing fraudulent activity
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
As our business grows, we may implement analytics or advertising technologies. This Privacy Policy will be updated accordingly where required.
13. Marketing Communications
If you choose to subscribe to our promotional communications, we may send you information relating to:
- New product launches
- Offers and promotions
- Brand updates
- Special collections Newsletters
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us at:
contactdostana@gmail.com
We do not intentionally send unsolicited marketing communications.
14. Your Privacy Rights
Subject to applicable law, you may have the ability to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent for processing based on consent.
- Raise concerns regarding the handling of your personal information. Contact us regarding privacy-related matters.
We will make reasonable efforts to respond to legitimate requests within a reasonable period, subject to applicable legal requirements.
15. Children's Privacy
Our products and services are intended for a general audience.
Individuals under the age of 18 should use our website or place orders only with the involvement and supervision of a parent or legal guardian.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information relating to a child has been collected unintentionally, we will take reasonable steps to delete such information where appropriate.
16. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, logistics partners, or social media platforms.
These third-party services operate independently and maintain their own privacy practices.
Dostana is not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage users to review the privacy policies of such third parties before sharing personal information.
17. AI-Generated Content
Dostana may use artificial intelligence (AI) tools to assist in creating marketing materials, product visuals, social media content, or other creative assets.
Such use of AI does not alter our commitment to protecting your personal information. Personal information provided by customers is not intentionally used for AI-generated marketing content without appropriate authorization.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Website functionality
- Legal or regulatory requirements
- Industry best practices
The updated version will be published on our website with a revised "Effective Date."
Your continued use of our website after such updates constitutes your acknowledgement of the revised Privacy Policy.
19. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us:
Dostana
Email: contactdostana@gmail.com
Business Address: Vijay Bagh New Colony, Neemrana, Kotputli–Behror, Rajasthan – 301705, India
20. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction in accordance with applicable Indian law.
21. Commitment to Privacy
At Dostana, protecting customer trust is one of our core values. We are committed to handling personal information responsibly, transparently, and in accordance with applicable laws. As our business grows, we will continue to review and improve our privacy practices to better serve our customers.